Shipping Policy

This Shipping Policy explains how Ji Ni Dai processes and delivers orders placed at https://jinidai.com/. Please read it before completing a purchase. Delivery dates are estimates, not guarantees, unless we agree otherwise in writing.

Order processing

In-stock orders are normally processed within 1–2 business days after payment is authorized. Orders placed after 2:00 p.m. Eastern, on weekends or on federal holidays begin processing the next business day. Processing time is separate from transit time.

Made-to-order and custom pieces are built after your order is confirmed. The estimated lead time is shown on the product page and begins when payment is confirmed and any finish or size selections are approved. During launches, peak seasons, severe weather or unusual demand, processing can take longer. If a significant delay affects your order, we will contact you using the details provided at checkout.

Shipping destinations

We ship within the 48 contiguous United States. Alaska, Hawaii and Canada may be available by quote — email info@jinidai.com before ordering. We do not deliver to P.O. boxes, freight forwarders, hotels, military addresses or temporary addresses unless arranged in advance. If we cannot deliver to an address, we may cancel the affected order and refund the amount paid.

White-glove furniture delivery

Large pieces — sofas, dining tables, sideboards, bookcases and beds — are delivered by our white-glove service. We coordinate a delivery window with you, two trained team members bring the piece into the room of your choice, assemble it where required, and remove the packaging. The service includes one flight of stairs and a direct path of entry.

Additional charges may apply for walk-ups above one flight, narrow or obstructed access, long carries over 150 feet, ferry or island delivery, hoisting, or a second delivery attempt caused by access issues. We will quote any additional charge before confirming delivery. Please measure doorways, hallways, stairwells and elevators before ordering. If a piece cannot fit, we may reschedule delivery or issue a refund in line with our Returns & Refunds Policy; a second-attempt fee may apply.

Small-package delivery

Smaller items — lamps, ceramics, textiles and small accessories — ship by parcel carrier to the address provided. Signature may be required. We are not responsible for packages left unattended at your direction.

Free shipping on every order

We do not charge for shipping. Every order ships free within the 48 contiguous United States, with no minimum order value and no free-delivery threshold to reach. The shipping line at checkout always shows $0.00, whether you order one lamp or a complete dining room. Free delivery uses our standard service, which includes white-glove room-of-choice placement for large furniture, and does not include expedited service, extra flights of stairs, hoisting or remote-area surcharges. Sales tax is charged separately and is never part of a shipping charge.

Estimated delivery windows

• In-stock parcel items: 3–7 business days after dispatch.
• In-stock furniture with white-glove delivery: 5–12 business days after dispatch, scheduled by appointment.
• Made-to-order furniture: the lead time shown on the product page, plus 5–12 business days for delivery scheduling.
• Canada or non-contiguous U.S. destinations: quoted individually.

These windows begin when the carrier or delivery partner receives the shipment, not when the order is placed. Weather, carrier capacity, remote areas, customs review and events outside our reasonable control can extend them.

Tracking and delivery appointments

You will receive an order confirmation when you purchase and a shipping confirmation with tracking when the order leaves our workshop or warehouse. Tracking events can take up to 48 hours to appear. For white-glove deliveries, our delivery partner will contact you to schedule an appointment; please respond promptly to avoid storage fees.

Address changes

You are responsible for providing a complete and accurate address, including apartment or unit number, city, state, ZIP code and access notes. Contact us as soon as possible if a change is needed. We cannot guarantee changes once an order is in production or has been released to the carrier. Additional shipping, correction, return or loss costs caused by an incorrect or incomplete address may be charged to the customer to the extent permitted by law.

Split shipments

Items in the same order may ship separately due to inventory location, size, availability or carrier requirements. You may receive more than one tracking number. We will not charge additional standard shipping solely because an order is split.

Missed appointments and storage

If you miss a scheduled delivery appointment or cannot receive the piece, the carrier may return it to our warehouse. Storage fees may begin after 14 days, and a new delivery fee may apply. We will make reasonable efforts to reschedule, but repeated missed appointments may be treated as a cancellation under our Returns & Refunds Policy.

Lost, stolen, damaged or incomplete orders

Inspect your delivery as soon as it arrives. Report a package lost in transit, marked delivered but not received, visibly damaged, or missing parts within 7 days of the delivery date. Keep the product, packaging, tracking label, photographs and any carrier documentation while the claim is reviewed.

We may ask you to confirm the address, check with neighbors or building staff, contact the carrier, or complete a written statement. Depending on the circumstances and applicable law, remedies may include repair, replacement, refund, store credit or help filing a carrier claim. We are not responsible for theft after a delivery has been confirmed and risk has passed to you, but we will work with you in good faith using the information available.

Undeliverable or refused shipments

If a shipment is returned because it was refused, not claimed, could not be accessed or was addressed incorrectly, we will contact you when it arrives back. Where permitted by law, return shipping and non-recoverable carrier charges may be deducted from the refund or charged before a new shipment.