Returns & Refunds

We want you to live with your Ji Ni Dai piece for years, not minutes. If something is not right, this policy explains what can be returned, how to start a return and when a refund is issued. It applies to orders placed at https://jinidai.com/.

30-day return window

Stock furniture and accessories may be returned within 30 days of delivery for a refund, provided the item is unused, in its original condition and in its original packaging. Made-to-order and custom pieces are built specifically for you and are not returnable unless they arrive damaged or defective. Final-sale, clearance, floor samples and gift cards are not returnable.

Starting a return

Email info@jinidai.com with your order number, the item you wish to return and the reason. We will reply with a return merchandise authorization (RMA) number and instructions. Do not ship an item back without an RMA — unauthorized returns may be refused or subject to additional handling fees.

Return shipping is the customer’s responsibility unless the item arrived damaged or defective. For furniture, we can arrange a white-glove pickup; the cost is typically 10% of the item price, with a $150 minimum, and will be deducted from the refund. Accessories may be returned by insured parcel service at the customer’s cost. Original delivery charges are refundable only when the entire order is returned because of our error or a defect.

Condition requirements

Returned items must be free of stains, pet hair, smoke odor, marks, assembly damage and signs of outdoor or commercial use. Please repack furniture in its original carton and protective materials. If original packaging is unavailable, contact us before returning the item; we may be able to supply replacement packaging for a fee. Items that arrive damaged because they were improperly packed may be refused or subject to a deduction.

Refunds

Once the return arrives at our facility, we inspect it within 5 business days. Approved refunds are issued to the original payment method within 5–10 business days after approval. Your bank or card issuer may take additional time to post the credit. Shipping charges, gift wrapping and optional services are refunded only as required by law or when the return is due to our error.

Exchanges

If you would like a different size, finish or piece, we are happy to help. Contact us before returning the original item so we can confirm availability and lead time. Exchanges follow the same condition and timing rules as returns; any price difference and new delivery charges will be quoted in advance.

Damaged or defective items

Please inspect your delivery before the carrier leaves when possible. Report visible damage, missing parts or a manufacturing defect within 7 days of delivery with photographs of the item, the packaging and the shipping label. We will arrange a repair, replacement or refund at our discretion. Do not discard the packaging until the claim is resolved. Minor variation in wood grain, stone veining, dye lot and natural materials is not a defect.

Cancellations

In-stock orders may be canceled for a full refund before they are dispatched. Made-to-order and custom orders may be canceled within 48 hours of confirmation for a full refund. After production has begun, cancellation may be subject to a fee of up to 30% of the item price to cover materials and labor already committed. Once an order has shipped, the return policy applies.

Non-returnable items

• Made-to-order, custom-sized or custom-upholstered furniture, except when damaged or defective.
• Final-sale, clearance and floor-sample pieces.
• Gift cards and digital products.
• Items that have been used outdoors, in a commercial setting, modified or cleaned with harsh products.
• Items returned without an RMA or after the 30-day window.

Our responsibility

Nothing in this policy limits rights you may have under applicable consumer protection law, including rights relating to goods that are not as described, not fit for purpose or not of satisfactory quality. If you believe your situation is covered by such a right, contact us at info@jinidai.com and we will review it promptly.