Warranty Policy

Every Ji Ni Dai piece is built to be used. This limited warranty covers structural defects in materials and workmanship under normal residential use. It begins on the delivery date and applies to the original purchaser with proof of purchase.

What is covered

• 10 years — frame and structure: solid wood frames, table bases, bed frames, casegood carcasses and joinery.
• 3 years — finish: peeling, bubbling or cracking of the factory-applied finish under normal indoor conditions.
• 3 years — upholstery and foam: seam failure, cushion foam loss of resilience beyond normal softening, and suspension defects.
• 1 year — hardware and mechanisms: drawer glides, hinges, levelers and other hardware supplied by us.

What is not covered

• Normal wear, including slight softening of cushions, patina, minor surface scratches and gradual color change.
• Natural variation in wood grain, knots, mineral streaks, stone veining, leather markings and dye lots.
• Damage from misuse, accidents, pets, insects, moisture, flooding, fire, direct sunlight, extreme heat or improper cleaning.
• Damage from moving, improper assembly, modifications or repairs by anyone other than Ji Ni Dai or an approved partner.
• Commercial, rental or outdoor use.
• Items sold as final sale, clearance, floor samples or “as is.”
• Shipping damage, which is handled under our Shipping Policy and must be reported within 7 days of delivery.

How to make a claim

Email info@jinidai.com with your order number, a description of the issue, and clear photographs of the item, the affected area and any labels or serial numbers. We may ask for additional photographs or a short video. Please do not attempt a repair before contacting us — unauthorized repairs may void coverage.

What we will do

If a covered defect is confirmed, we will, at our option, repair the piece, replace the defective part, replace the piece, or issue a refund of the purchase price. We will cover reasonable transportation costs for approved warranty service within the contiguous United States. Replacement pieces may be discontinued; in that case we will offer a comparable piece or a refund.

Repairs and replacements do not extend the original warranty period. A replacement part or piece carries the remaining warranty of the original purchase or 90 days, whichever is longer.

Care and inspection

Follow the care instructions supplied with your piece. Wood should be kept away from direct heat and prolonged sunlight, oiled once or twice a year, and cleaned with a soft damp cloth and mild soap. Stone should be sealed when used with food. Metal should be dried promptly. Inspect hardware periodically and tighten as needed.

Your rights

This limited warranty gives you specific legal rights. You may also have other rights under applicable state and federal law, including implied warranties that cannot be excluded. Where an implied warranty applies, its duration is limited to the duration of the applicable express warranty to the maximum extent permitted by law. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

Contact

Warranty questions: info@jinidai.com · +1 (562) 801-3071. Our team answers Monday to Friday.