Privacy Policy

Ji Ni Dai respects your privacy. This policy explains what information we collect when you visit https://jinidai.com/, why we collect it, how we use and share it, and the choices available to you. It applies to our website, showroom inquiries and customer service conversations.

Information we collect

• Information you give us: name, email address, phone number, shipping and billing address, order details, account password, payment method details (processed by our payment providers — we do not store full card numbers), messages, reviews and photographs you send.
• Information collected automatically: IP address, browser type, device type, operating system, referring page, pages viewed, search terms, approximate location derived from IP, and cookie or similar identifiers.
• Information from third parties: payment processors, fraud-prevention services, delivery partners, analytics providers and marketing platforms may share information with us where permitted by law.

How we use information

• Process orders, payments, deliveries, returns and warranty claims.
• Provide customer service and respond to inquiries.
• Send transactional messages such as order confirmations and delivery updates.
• Send marketing communications where you have opted in, with the ability to unsubscribe at any time.
• Improve our website, products and services, and understand how visitors use the site.
• Prevent fraud, enforce our terms and comply with legal obligations.

Cookies and analytics

We use cookies and similar technologies to keep your cart working, remember preferences, measure site performance and support marketing. You can control cookies through your browser settings. Blocking necessary cookies may prevent checkout or account features from working. Where required, we ask for consent before setting non-essential cookies. We may use third-party analytics and advertising tools; those providers process data under their own policies.

How we share information

We do not sell your personal information. We share it with service providers who help us operate the store, including payment processors, fraud-prevention providers, shipping and white-glove delivery partners, email and marketing platforms, analytics providers, website hosting and IT support. These providers receive only the information needed to perform their services and are required to protect it. We may also disclose information when required by law, to protect our rights or safety, or in connection with a merger, acquisition or sale of assets.

Retention

We keep order, warranty and tax records for as long as required by law and for legitimate business purposes. Marketing preferences are kept until you unsubscribe or ask us to delete them. Analytics data is retained according to provider settings and our reasonable business needs. When information is no longer needed, we delete or de-identify it.

Security

We use HTTPS, access controls and reputable payment processors to protect your information. No method of transmission or storage is completely secure. Please use a strong, unique password for your account and contact us immediately if you suspect unauthorized activity.

Your choices and rights

You may request access to, correction of, or deletion of the personal information we hold about you, and you may ask us to stop sending marketing messages. Email info@jinidai.com with your request; we may need to verify your identity. If you are a California resident, you may have rights under the CCPA/CPRA, including the right to know, delete, correct and opt out of the sale or sharing of personal information. We do not sell personal information as defined by California law. Residents of other states may have similar rights under applicable law. We will not discriminate against you for exercising your privacy rights.

Children

Our website is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided information, contact us and we will delete it.

Third-party links

Our site may link to third-party websites. We are not responsible for their privacy practices. Review their policies before providing information.

Changes to this policy

We may update this policy from time to time. The revised version will be posted here with a new effective date. Material changes will be communicated where appropriate.

Contact

Privacy questions: info@jinidai.com · 11511 Washington Blvd, Whittier, CA 90606. You can also write to us at the address above with “Privacy Request” in the subject line.